Lifetime limited
Frame Integrity
Coverage for qualifying aluminum frame defects in materials or workmanship under normal residential use.
Warranty & Protection
We stand behind our custom storm windows with practical limited warranty coverage, clear claim steps, and responsive support when something is not right.
Lifetime Limited Warranty
Coverage is designed around normal residential use, manufacturing quality, and the parts that matter most.
5-year limited
Hardware & Operation
Coverage for locks, latches, balances, and operating hardware used as intended in the original opening.
2-year limited
Finish & Weatherseal
Coverage for qualifying factory finish and weatherseal material defects, excluding normal aging and wear.
Warranty Terms & Conditions
What's Covered
- Manufacturing defects in materials and workmanship
- Qualifying frame defects or structural failure
- Hardware failure under normal residential use
- Factory finish or weatherseal defects during the stated coverage period
What's Not Covered
- Damage from misuse or abuse
- Normal wear and tear
- Damage from storms, impact, accidents, or extreme weather events
- Improper installation, modification, or installation outside product instructions
Filing a Warranty Claim
If you experience an issue covered by our warranty, we're here to help resolve it quickly.
Claim Process
Contact Our Support Team
Call us at (940) 350-4121 or email warranty@stormwindowsusa.com with photos and details of the issue.
Provide Required Information
Include your order number, installation date, and a detailed description of the problem with supporting photos.
Warranty Evaluation
Our team will review your claim within 48 hours and determine the appropriate resolution under warranty terms.
Resolution
We'll repair, replace, or refund as appropriate. Most claims are resolved within 7-10 business days.
What We Need From You
Required Documentation
- Original order number or invoice
- Date of purchase and installation
- Clear photos showing the issue
- Detailed description of the problem
Response Times
Initial response:Within 24 hours
Claim evaluation:Within 48 hours
Resolution:7-10 business days
Additional Protections
Beyond our warranty, we offer additional services to protect your investment.
Damage Protection
Shipments are insured in transit. If a window arrives damaged, send photos promptly and we will help make it right.
Expert Support
Our support team can help with measuring, installation questions, operating issues, and warranty guidance.
Warranty FAQ
Common questions about our warranty coverage and claims process.
How long does the warranty last?
Our warranty provides lifetime limited coverage for qualifying frame defects, 5 years for operating hardware, and 2 years for factory finish and weatherseal defects. Coverage begins on the date of purchase.
Does the warranty cover installation?
The warranty covers qualifying manufacturing defects in the product itself. It does not cover installation labor, installation mistakes, modifications, or damage caused during installation. Follow the installation guide or use a qualified installer for best results.
What if my windows were damaged during shipping?
All shipments are fully insured. If you receive damaged windows, contact us immediately with photos and we'll arrange for replacement at no cost to you. This is not considered a warranty claim.
Can I transfer the warranty to a new owner?
Warranty coverage applies to the original installation address and may be transferred once to a subsequent homeowner if the storm windows remain installed in their original openings.
Questions About Your Warranty?
Our warranty team can help with coverage, registration, claim details, and what to document before repair or replacement work begins.