As long as you live there
Coverage lasts for as long as you, the original purchaser, own and live in the home where the windows were installed.
Our promise
Storm window warranty, by product
Every product line has its own warranty. Find yours below to see what is covered, what is not and how to make a claim.
Exterior storm windows
Covered for as long as you live in your home
This applies to our exterior storm windows: vertical, horizontal and fixed picture styles.
Passes to the next owner
If you sell, the new homeowner is covered for ten years from the original purchase date.
Proof of purchase
Keep your order confirmation. It shows the purchase date, which is how coverage is established.
Residential homes
For owner-occupied homes. It does not apply to commercial properties, schools, churches, apartments or rental properties.
What is covered
- Aluminum and vinyl frames and sash members are warranted against deterioration, cracking, flaking, peeling, rusting and blistering.
- Locks, balances and other moving parts are warranted not to break under normal operating conditions.
- Screen material is warranted against rust and rot for as long as you live in your home.
- On products that use an insulated glass unit, the unit is warranted against seal failure that leaves moisture or film between the panes (fogged glass) for as long as you own your home.
What is not covered
- Glass breakage or stress cracks
- Torn or damaged screens, and anything caused by improper installation, misuse, vandalism or accidents
- Labor for removal and reinstallation, including any trip or service charge
- Settling of the house, air pollution, salt corrosion, and normal weathering such as fading or color change
- Fire, flood, lightning, hail, windstorm, earthquake and other acts of nature
- Windows larger than the manufacturer’s maximum sizes
- Condensation on the glass or frame, which comes from moisture inside the home
- Marks or blemishes on the glass that are not plainly visible from 6 feet away
- Commercial properties, schools, churches, apartments and rental properties
We may repair or replace a product or part at our option once we have confirmed it does not meet the warranty, and if a part is no longer available we may substitute another. Window performance can change over time. Some states do not allow certain limits on damages or remedies, so these limits may not apply to you, and this warranty gives you specific legal rights that can vary by state. No one can change this warranty verbally or in writing on our behalf.
Low-E aluminum windows
20-year limited warranty
This applies to our Low-E aluminum interior and exterior storm windows.
What is covered
- Aluminum structural members and mechanical component parts are covered against defects in material and workmanship for 20 years.
- Painted aluminum members are covered against blistering, peeling and flaking for 10 years.
- Screen frames, components and mesh are covered against defects in material or workmanship for 1 year after shipment.
What is not covered
- Broken glass
- Torn or creased screening
- Damage from improper installation, misuse or accidents
Vinyl interior windows
5-year limited warranty
This applies to our vinyl interior storm windows: compression-fit, double-hung, sliding and surface-mount.
What is covered
- Defects in materials or workmanship for 5 years.
- The manufacturer repairs or replaces a defective window at its option, free of charge except for shipping costs.
What is not covered
- Fading and warping of dark brown vinyl in intense sun
- Glass breakage
- Damage from improper installation, misuse or accidents
Aluminum storm doors
Confirmed with your quote
Aluminum storm doors are made to order. We confirm the warranty terms for your door with your quote, and we are happy to send them before you order.
Need help?
How to file a claim
1. Contact us
Call (940) 350-4121 or email warranty@stormwindowsusa.com.
2. Send the details
Include your name, address and phone number, your proof of purchase showing the date, the product involved and a description of the problem with photos.
3. We review your claim
We confirm the product does not meet the warranty before we repair or replace anything.
4. Parts or replacement
We provide a replacement part, component or product at our option. Parts can be picked up at our office or shipped, and shipping and handling charges are the homeowner’s responsibility.
Not a warranty claim
If it arrives damaged
Damage in transit is handled as a shipping claim, so please act on delivery day. Clear photos let us see exactly what arrived.
- 1.Inspect the shipment before the driver leaves. If anything looks damaged, note it on the delivery receipt before you sign.
- 2.Photograph the shipping label and every side of the packaging before you open it any further.
- 3.Photograph the window itself: the front, both sides, the top and the bottom, plus close-ups of the damage.
- 4.Contact us promptly with your order number and the photos, and keep all packaging until we reply.
To protect every customer from fraudulent claims, we may ask you to return the damaged window, or to have the carrier inspect it, before we send a replacement. Please send unedited original photos taken at delivery.
Warranty FAQs
How long does the storm window warranty last?
It depends on the product. Exterior storm windows are covered for as long as you own and live in your home, Low-E aluminum windows carry a 20-year limited warranty and vinyl interior windows carry a 5-year limited warranty. Aluminum storm doors are confirmed with your quote.
What do I need to make a claim?
Your name, address and phone number, proof of purchase that shows the date, the product involved and photos of the problem. Keep your order confirmation somewhere safe.
Does the warranty cover installation or labor?
No. The warranty covers the product, not the cost of removing, installing or reinstalling it.
Is a window that arrives damaged a warranty claim?
No. Damage in transit is handled as a shipping claim. Note the damage on the delivery receipt, photograph the packaging and every side of the window, and contact us promptly.
Why might you ask me to return a damaged window?
To protect every customer from fraudulent claims, we may ask for the damaged window to be returned, or inspected by the carrier, before we send a replacement. Photos should be unedited originals taken at delivery.
Does the warranty cover torn screens?
No. Torn screens are not covered on any product line.
Is the exterior window warranty transferable?
Yes, once. If you sell your home, the new homeowner is covered for ten years from the original purchase date, with proof of purchase.
Questions About Your Warranty?
Our team can help with coverage, claim details and what to document before any repair or replacement work begins.