Every storm window and storm door is made to order, so we pack and ship it with care. Here is how your order gets from our supplier to your driveway, why freight costs what it does and what to expect on delivery day.
Shipping is calculated at checkout from your address, the size of your windows and how many you order. You see the full delivery charge before you pay, so nothing is added afterward. Pallet orders include protective packing, a liftgate and a delivery appointment in that one charge.
You get an email with your order number as soon as you check out. We confirm your configuration and the delivery option for your address. Specialty and outside-the-contiguous-US orders are quoted first, and we confirm the product and delivery options before payment.
Every unit is built to the exact width and height you entered. Production is estimated at 5-7 weeks in high season, and transit time is added on top. Lead times are estimates and can change with order volume, materials, weather and shipping conditions.
We pack for the truck, not just the box. Eligible small windows ship in individually protected cartons. Everything else is packed onto a protective pallet or crate before the carrier arrives, because freight carriers do not palletize for us. Protective packing is included in your delivery charge.
The freight carrier calls to book a delivery appointment. The driver may need to speak with someone at the address, even just to come to the door. Keep your phone nearby and answer calls from unknown numbers around your delivery date.
A liftgate lowers your shipment to the ground and the driver hands it off at the curb. Inspect it before the driver leaves, note any damage on the receipt and photograph the packaging. Arrange a few people to help move it, since carry-in and installation are not included.
Need to change or cancel an order? Contact us before your order enters production. Changes and cancellations are only possible until then, and we will do everything we can to help. Once production has started, the order is locked in and cannot be changed or canceled.
How your order ships depends on what it is and how big it is.
Small standard exterior windows travel on their own, each in a carton built to protect it.
Larger and more delicate orders travel on a pallet or in a crate, packed to protect the glass.
Pallet orders travel by LTL (less-than-truckload) freight. Your shipment shares a truck with other shippers’ freight instead of getting a trailer to itself, so you only pay for the space you use. Because most deliveries go to homes, three carrier services apply to nearly every order. They are built into the delivery charge you see at checkout.
A lift on the back of the truck that lowers your shipment to the ground. Homes have no loading dock, so nearly every pallet needs one.
The carrier calls ahead to schedule a delivery window, and the driver may need to reach someone at the address, even just to come to the door.
Applies whenever the address is a home, apartment or hotel rather than a business. It is built into the delivery charge shown at checkout.
Freight includes protective pallet packing and delivery. Ordering additional windows made at the same facility may keep freight similar when they fit on the same pallet, which lowers the cost per window.
Big orders may need additional pallets or larger protective crates. Delivery charges scale with the shipment and may exceed $1,000.
Products made at separate facilities arrive separately. Each shipment has its own delivery charge, combined at checkout, and manufacturing time is added to transit time.
Delivery is calculated at checkout from your address, the dimensions of your windows or doors and the size of the shipment. You see the charge before you pay. Product prices do not include shipping or tax. Very large projects can need additional pallets or crates, and delivery charges may exceed $1,000.
Pallet orders ship by freight, not parcel. The charge covers protective pallet packing, a freight carrier, a liftgate, a delivery appointment and residential delivery. It is priced for the shipment as a whole, not per window.
It can. Additional windows made at the same facility may keep freight similar when they fit on the same pallet, so the cost per window drops. The final charge still depends on your destination, window dimensions and total shipment size.
Eligible standard exterior windows can ship by Ground in individually protected cartons. Enter your address to compare available Ground and pallet freight for the complete order, including three or more windows. Ground includes protective packaging and packing labor, and the lower available delivery price is recommended. Eligible factory-boxed doors can also ship Ground. Vinyl interior and Low-E aluminum windows and exterior windows outside parcel limits use protected pallet delivery.
LTL means less-than-truckload. Your shipment shares a truck with other shippers’ freight instead of getting a trailer to itself, so you only pay for the space you use.
A liftgate is a lift on the back of the truck that lowers freight to the ground. A delivery appointment means the carrier schedules a delivery window by phone first. Residential delivery applies when the address is a home, apartment or hotel. All three are built into the delivery charge.
You need to be reachable. The carrier calls ahead to schedule the delivery, and the driver may need to speak with someone at the address, even if that just means coming out to the door. Keep your phone nearby around your delivery date.
Pallet delivery is curbside, with a liftgate and a delivery appointment. Please arrange help to move the shipment from the curb. Installation and carry-in service are not included.
Everything is made to order. Production is estimated at 5-7 weeks in high season and can change with order volume, materials, weather and shipping conditions. Manufacturing time is added to transit time.
Need to change or cancel an order? Contact us before your order enters production. Changes and cancellations are only possible until then, and we will do everything we can to help. Once production has started, the order is locked in and cannot be changed or canceled.
Products made at separate facilities arrive in separate shipments. Each shipment has its own delivery charge, and the charges are combined at checkout.
Inspect the packaging and products when the shipment arrives. Note visible damage on the delivery receipt, photograph the shipping label, the packaging and every side of the window (front, both sides, top and bottom), and contact us promptly with your order number and photos. We may ask for the damaged window to be returned or inspected by the carrier before a replacement ships.
Possibly. Homeowners can request installation at checkout, and installer-coordinated delivery may avoid residential liftgate charges and reduce shipping costs. We send a separate installation quote within 24 hours after the order is placed.
Eligible configured exterior storm windows receive estimated freight pricing at checkout throughout the 48 contiguous states and Washington, DC. Washington, DC uses Maryland pricing. Alaska and Hawaii require a freight quote request before payment. Other products, specialty configurations, and orders above three pallets may also need a quote.
Send us your address and what you are ordering and we will walk you through the freight.